Make a complaint

Fast Finance Online Limited is committed to providing the highest quality service and ensuring client satisfaction. However, should you feel that we have done something wrong, we welcome the opportunity to learn from this, and we have a Complaints Procedure in place to assist us in resolving your concerns.

Write to us

Should you wish to complain please write to us at the following address providing us with full details of your concerns, together with contact details for yourself:

Post: Fast Finance Online Limited, G6 St Georges House, 2 Eastern Road, Romford, Essex RM1 3PJ

Email: [email protected]

What happens next

Fast Finance Online Limited strives to provide a responsive and timely service to all of our clients, we will:

• treat all complaints seriously and thoroughly investigate them;
• resolve complaints promptly; and
• learn from complaints and take action to improve our service.

We will attempt to resolve your concerns within 3 business days from receipt of the complaint, but if we cannot we will acknowledge your complaint within 5 working days and hopefully resolve the complaint within 8 weeks.

Updated: 20.08.2025

© 2025 Fast Finance is a trading style of Fast Finance Online Limited registered in England & Wales. Company Registration Number: 16392456. ICO Number: ZB903705.